Frequently Asked Questions


Stuck on something? Want to find out how something works? The questions and answers below have been collected over the years to be able to help people who have any queries about TeenControls. Read through to find the solution to your problem.

What is TeenControls and how does it work?
TeenControls is a powerful cell phone monitoring application that can be installed into any iPhone, Blackberry or Android phone where it works invisibly and uploads the phone's usage information to TeenControls's online user area that can be accessed remotely from anywhere with an internet connection. To get more information on how TeenControls works, you can visit our Quick Tour page.
Why do I need TeenControls?
You need this application to be able to effectively monitor the cell phone activities of your employees or loved ones such as your children remotely and without them finding out.
Will monitored phone user know TeenControls is installed on their phone?
TeenControls works completely invisibly so the monitored phone user will not be able to see the name 'TeenControls' (or anything similar) anywhere on their phone.
I am worried they monitored phone user will find out I am monitoring them?
You don't have to worry about the monitored user finding TeenControls on their phone as the application works in stealth mode and is not detectable at all.
How do I know TeenControls will work on the phone I want to monitor?
As evident by our 100,000 existing customers, TeenControls works on a very large number of phones including all iPhones, Blackberry and Android phones. You can have a look at a list of compatible phones by going to our Compatible Phones page.
How do I know TeenControls will work?
If you want to find out straight from the over 100,000 people who have been using TeenControls, you can check out our Testimonials Page. Also, the fact that we have been featured on various popular media outlets means that TeenControls is working for a lot of people out there.
How do I know TeenControls is useful for me?
If you need to invisibly and remotely spy on the cell phone of a child or employee, TeenControls is the most useful tool you will ever need. You can find out how are existing users are using the application by checking out our Testimonials page.
How can I trust you?
You can trust us because 100,000 existing happy customers already do. You can trust us because we have been featured by a number of popular media outlets. You can trust us because we are so sure of TeenControls being what you need that we are offering double your money back if you're not satisfied with the application.
Isnt TeenControls too expensive to buy?
Compared to the alternative monitoring methods (expensive surveillance equipment, private investigators), TeenControls is a steal! It basically costs you even less than your daily cup of coffee!
How do I buy TeenControls?
It's simple. Just click on any of the Buy Now buttons on our website and you'll be on your way. The whole process takes just a few minutes. For more details on how to buy, you can go to the How to Buy TeenControls page.
What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, American Express), PayPal and Wire Transfers.
Will TeenControls appear on my credit card bill after purchase?
No, the name 'TeenControls' does not appear on any credit card bills or statements.
What happens after I purchase TeenControls?
Once you've completed the purchase, you will receive a welcome email from TeenControls that will include your login information, activation details and installation instructions. You will also receive a payment confirmation email from our payment vendor. Just follow the simple instructions and you will be monitoring your chosen phone in no time.
I am not very technical, will I be able to install TeenControls?
Yes, TeenControls is so easy to install that even your grandad will be monitoring phones in no time! You don't need to be a mobile phone expert to install the application. Find out more by going to the How to Install TeenControls page.
Do I need physical access to the phone to install TeenControls?
You will need to access the phone you want to monitor just once in order to install TeenControls. After that, you can monitor and control it remotely, without having to physically access it again.
How do I start using TeenControls?
Once you have completed the installation process, all you need to do is log in to your TeenControls user area and you are ready to monitor the phone. You can find out more about how to navigate through the user area by going to the Quick Tour page
Would TeenControls work the phone I want to spy?
TeenControls works on literally thousands of cell phones on all networks. You can look for the phone you want to monitor on the Compatible Phones page.
Do you provide technical support?
Yes, we provide 24/7, live technical support. You can find more information about our customer support on the Support page.
Who do I contact when I have a problem?
If you have a problem with TeenControls and want an instant solution, you can chat to one of our live customer support reps. Find out more about out customer support options on the Support page.
I have purchased TeenControls license, but still waiting for installation instructions. Why am I not receiving them?
Always make sure you check the 'spam' or 'junk mail' folders of your email as sometimes emails from unknown senders can be sent to those folders by your email service provider. If you still don't see an email from TeenControls, you can just contact our 24/7 customer support team or visit the Support page.
What is mygenie?
MyGenie' is what the online TeenControls user area is called. This is where you log in to get access to all the monitoring information collected by the application. To get a better idea of the MyGenie area, you can check out the Quick Tour page or our Live Demo.
What is the TeenControls refund policy?
You can read about the TeenControls refund policy by clicking here.
Is it possible to switch Phone under one license?
Yes. If you still have time left in your license and want to switch your TeenControls account to a different phone, you can do so by contacting our 24/7 customer support team.
What if the target phone is broken, is it possible to migrate the license to another phone?
Yes, you can easily transfer your TeenControls account to a different phone by contacting our 24/7 customer support team.
Does the target iPhone need to be Jailbroken before TeenControls is installed on it?
Yes, the target iPhone needs to be jailbroken. Jailbreak process is extremely easy. You can find plenty of tutorials on the internet to guide yourself on how to jailbreak an iPhone.
Does the target Phone need to be rooted before TeenControls is installed on it?
No rooting is required for the installation and running of TeenControls but you will be required to root the phone if you want to use the “WhatsApp” and “Gmail” monitoring features.